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Frequently Asked Questions

Our dedicated customer service team is on hand during regular business hours. If you need to place an order outside of these hours or have any inquiries, you may leave a voicemail message and we will respond to you at our earliest convenience.

Yes, absolutely. We recognize that running a medical practice can be demanding. If you would like someone else, such as a medical secretary or another third party, to place orders on your behalf, you may authorize them to do so. This requires you to sign an authorization form indicating your consent. This signed form can then be sent to us via email or fax. If you need any help with this process, our customer service representatives will be glad to assist you.

Yes, you can enjoy savings on our medical supplies by ordering in bulk. For example, ordering ten or more units at a time generally results in greater savings compared to ordering five units.

There’s no minimum order requirement to benefit from our competitive wholesale prices. However, we do offer additional discounts on larger quantities. Please note that a $50 shipping fee will be applied to orders amounting to less than $250.

We currently accept Visa and Mastercard for your purchases.

Regrettably, due to the international nature of our transactions, we are unable to offer payment terms like a 30-day credit facility.

We greatly appreciate your loyalty. If you’ve found a better price elsewhere, provide us with recent evidence of the competitor’s price along with comparable shipping terms and costs. We will strive to match or beat that price. For more information, please reach out to our customer service team.

We guarantee that all our products are genuine and sourced directly from original manufacturers. All our products come sealed in their original packaging, ensuring their authenticity and integrity. We recommend you to check the packaging upon receipt for complete assurance.

Shipping methods may vary based on your location. To explore your best options, please get in touch with our customer service team.

We aim to ship your order within 24 hours of placement, assuming it’s placed on a non-holiday weekday. However, due to the ongoing COVID-19 restrictions, some delays may occur. While the arrival time can vary, we generally suggest allowing up to seven days for delivery. For a more accurate estimate, our customer service representatives can provide further information when you place your order.

We offer free shipping for all orders exceeding $250. Orders below this amount will incur a $50 shipping fee. Please note that shipping costs may vary depending on your location. If you have any queries regarding shipping fees, our customer service representatives are here to help.

While we strive for complete customer satisfaction, we understand there may be occasions when you’re not fully satisfied with your order. We may offer a refund or accept returns at our discretion if the product was misrepresented, received in a damaged state, or proven to be inactive. Please report any issues within 6 months of purchase to be eligible for a replacement or refund. Note that we cannot guarantee a return or refund in all circumstances.

If you cannot find the medical supply you need, please get in touch with our customer service team via email or phone. We will endeavor to source the product for you.

We are committed to providing the lowest prices on medical supplies. However, if you find a cheaper price elsewhere, we encourage you to let us know. We will do our best to meet or even beat that price, provided you can supply us with recent evidence of the lower price and comparable terms.

Yes, we value your referrals. If you refer a colleague or another medical professional to us, we will show our appreciation by providing both you and your referral a $200 account credit once they have placed orders worth $1500. This credit can be used on any future purchases. When referring someone, ask them to mention your name when creating their account, or provide us with their contact details. We’ll notify you once the referral account is set up and your credit is available.

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